Free Resevation
+44 2085097970
The Office Hours
10:00 AM - 6:00 PM
Frequently Asked Questions
FAQ
Everything You Should
Know About Centrepoint
Can I track my shipment online?
Yes, download our app form playstore and app store to track your package
Can you deliver all over the World?
We deliver to the UK, USA, European Countries, and Nigeria
Can I pay for an import from overseas in Nigeria?
Yes, you can pay both ways
Where are your offices to pick up or send items from?
UK Address: 56-60 GROVE ROAD, E17 9BN ENGLAND E17 9BN London Nigeria Address: 6 Prince Sola Oyewunmi Way, Ogudu 100242, Lagos
What are your contact details or customer service Hotlines?
+442085097970(UK), +234 815 406 2013(Nigeria)
Why is my shipment held / delayed?
Kindly reach out to our customer care line on +442085097970(UK), +234 815 406 2013(Nigeria)
Why is my customs duty high?
Customs duty /taxes are calculated by customs and can be revised if a genuine claim for wrong assessment is established.
What are your contact details or customer service Hotlines?
+442085097970(UK), +234 815 406 2013(Nigeria)
My consignment is due today but I have not received it, what happened?
Kindly reach out to our customer care line on +442085097970(UK), +234 815 406 2013(Nigeria)
Can I export a document from Nigeria?
Yes, you can
I sent my package via your company but it is yet to be delivered, what can I do?
Kindly track your shipment on our website with your tracking code. Visit the Tracking Page to get started.
Is it possible to send an item overseas and the receiver pays for the freight cost?
Yes, but it has to be paid before the item leaves the pickup country
Can we have your rates for Nigeria from the UK, USA, and European countries?
Kindly reach out to our customer care line on +442085097970(UK), +234 815 406 2013(Nigeria)
Do you have offices outside Lagos?
We deliver to all parts of Nigeria but it comes with an extra fee
What is the expected time of arrival (ETA) for international shipments?
US to Nigeria: 7-10 business days UK to Nigeria: 3-5 business days
What type of vehicles are available for delivery?
Depending on the size of the shipment, all of the following are available for delivery. • Motor Bike • Car • Minivan • Truck
What happens when a shipment gets damaged or goes missing?
Although rare, if a shipment gets damaged or goes missing, we will issue a full refund based on the declared value of the damaged or missing item(s).
Can I create multiple shipments with 1 waybill number?
Yes, you can. Provided that all items are going to one receiver in a single location.
How do I report a complaint?
Please call our Contact Centre on +442085097970(UK), +234 815 406 2013(Nigeria) or send an email to info@centrepointservices.co.uk. Our care line is available from 7am- 9pm daily.